LSM’s Hobbs: IACP-Gracechurch claims report ‘a wake-up call’ for insurance industry
All Reports
Gracechurch Reports highlight organisations’ service or reputation performance on a range of key performance measures, relative to the competition.
Claims TPA Monitor
The TPA Report analyses strengths and weaknesses of different TPA’s and the benefits and drawbacks of using TPA's within an insurer.
Employer Brand Monitor
Providing board-level decision-makers with a view of how their reputation and brand as an employer stands with the key talent and against the competition.
Global Brand Monitor
The Global Brand Monitor is a quantitative brand tracking study achieving a robust baseline measure of your brand position across the world.
Insurance Technology Monitor
Benchmarking the performance & reputation of the main insurance technology providers in the London Market.
London Claims Monitor
Provides critical insight into various aspects of a clients’ claims service, from the perspective of the London claims Broker.
London Insurers Monitor
The London Insurers Monitor (LIM) is the leading independent report on corporate reputation and underwriting performance in the London insurance Market.
London's Leading Brokers
This report is released annually and shows the top-ranked individual brokers in the key classes of business and the bench strength of the broking houses.
London's Leading Underwriters
London’s Leading Underwriters is a ranking of London Market underwriters.
Marketing Effectiveness Report
The Gracechurch Marketing Effectiveness Report measures how effective our clients’ marketing is and how to improve it.
Trading Spaces Monitor
The Trading Spaces Monitor surveys the comparative experiences of brokers who visit London Market insurers’ offices to do business.
UK Claims Monitor
Identifies the specific attributes/features of the claims service which create positive/negative impact on the client’s overall NPS rating in the UK Regional Market.
UK Insurers Monitor
The UK Insurers Monitor (UKIM) focuses on placing brokers in the UK regional market, tracking the reputation of the leading insurer brands and service performance.
eTrading Platforms Monitor
Evaluating user experiences of current systems used, your needs and where systems help or get in the way of effective trading.
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Blog
Industry heavyweights back investment in claims talent after IACP-Gracechurch report
Only a third of insurers fully committed to investing in claims talent: IACP and Gracechurch