The Gracechurch US Claims Report

The Gracechurch US Claims Report is the landmark independent report on US specialty insurers’ Claims performance and is based exclusively on the views of Claims specialists in the US. Launched in 2014, it is aimed at specialty insurers who want to offer market-leading Claims service.

The Report has established robust independent benchmarks of insurers’ Claims service performance which, going forward, will be developed into market trends.


The Report offers crucial insights that ambitious Claims teams need to know in order to deliver great service to the insured. It provides robust, rich intelligence on the leading players’ reputations, broker needs and detailed service ratings for individual insurers.

Our clients use The Gracechurch US Claims Report to:

  • Track Claims service against the competition.
  • It gives our clients an independent read on how their Claims team are seen within the market: are they customer-centric, nit-picky and technical, or innovative and technologically savvy?
  • Our clients are able to gauge how well their Claims teams communicate when a Claim happens.

The Report provides invaluable input for creating competitive edge through Claims service. It enables clients make better decisions because they can focus on what really matters to the market, not what they think matters.

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THE GRACECHURCH US CLAIMS REPORT 2016

DEMOGRAPHICS AT A GLANCE